![]() For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. Since you are still working with an older build of version 13, let us try some troubleshooting by referring to these steps:ġ. Thank you very much in advance and I am looking forward to hearing back from you. To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'. ![]() To find out how to take a screen shot using Snipping Tool, check out this link: A screen shot of the error message you are receiving and/or any important information. ![]() Where are the files saved (local, a shared drive or an external drive) when you are trying to convert? Can you check if you have the same issue when the file is saved locally? Does this happen with every file? If it is a single file, please send us the sample file (with sensitive information extracted). 13.2.3.261) or you can go to Control Panel > Programs and Features. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.X.X.X, e.g. Build of Nitro Pro are you working with. This matters because our business installers are different from the online ones. If repairing didn't help and i n order to further assist you, could you please provide the following?: If Modify button is greyed-out, please refer to this screen-cast that will teach you on how to go to Control Panel > All Control Panel Items > Programs and Features and repair your Nitro Pro program or any application installed on your system: Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. Thank you for reaching out to us through our Community Forums!įor the sake of initial troubleshooting of this conversion issue, we recommend that you repair your Nitro Pro.
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